I had a really nice bus driver the other day.  He was friendly, cheerful, and helpful.  I smiled to myself as I was reminded how even in an organization known for not caring, one person who does can make a difference.

Then he started slamming on the brakes at every stop.  Every two blocks, SLAM!

I stopped smiling for the rest of the ride.

Are you slamming on the brakes every two blocks?