I went to Best Buy about a week ago to get a digital converter for our other TV. The guy in the TV section said he was pretty sure they were all out. After all, it was a day or so after the digital transition date.
He checked with some people on his walkie talkie and informed me they were indeed out. No biggie, makes sense, everyone probably ran out as soon as their TVs stopped working.
As I approached the exit of the store, the guy working the security desk motioned for me to come over. He said the girl at the customer service desk had a converter for me. I look over at the customer service desk and sure enough, the girl is smiling, holding a converter box, motioning for me to come over there. Turns out she had been holding it for someone but they never showed.
These three Best Buy workers took it upon themselves to go the extra step to help me. And I didn't ask them too. They could have left it at "sorry, we're out, we can't help you" and I could have been on my way. That was fine with me.
But they didn't. They cared. And while I've had plenty of bad experiences at Best Buy, I'll remember this one. It's all about the small things.
Do you care about the small things?
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That's pretty cool. I was at
That's pretty cool. I was at Best Buy Sunday to pick up a HDMI cable for father's day. An employee helped me find the section (as that's all I asked for) and then proceeded in selling me on the ridiculously overpriced Monster cables. Being the informed consumer I am, I had none of this and insisted I would never buy a Monster cable. Naturally, he points me to the mid-level brand and all the reasons I should purchase those instead. I mention I have a $20 cable that works just fine, he finally mentions the Best Buy brand of cables, and says they'll do just fine.
Now, I know this guy is just doing his job and trying to get some commission I suppose, but he literally lectured me for 5 minutes about a product I'm already familiar with and just needed assistance finding.
It's stuff like that that makes people buy online and skip the stores.
Happy Monday!
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